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Application Type: Client communications and support

Application Type: Client communications and support

Converso is an AI enabled communications platform that makes it simple for law firms to engage with their clients. We connect over messaging channels such as social media, web and mobile, and manage all conversations in a central shared team inbox, assisted by generative AI chatbots to provide first level customer response.

Connecting with clients over traditional channels such as phone and email can be time consuming.
Increasing use of social media and mobile messaging often means clients' attention has switched to these more convenient channels. In addition, clients now expect rapid response, 24/7.
Converso addresses these challenges by deploying generative AI chatbots deployed where your clients are, such as webchat, WhatsApp, Messenger etc.
Initial client contact can be handled by a chatbot trained on your services, using service definitions, knowledge base articles, website etc, thereby providing highly accurate answers to client questions. Qualified chats can then be transferred to a human agent, together with a summary of the conversation and client/prospect info.
This also provides an instant response to initial prospect enquiries, helping increase conversions, whilst reducing agent time spent answering common questions.
All bot and human conversations are managed via a central team inbox which is shared with your support staff and fee earners.
Conversations can also be triggered by an event and managed by a bot for routine communications, eg to request info from a client, enabling complete workflows to be automated, saving more agent time.
Chats can also be set with visibility restricted to certain users (such as a partner for a VIP client) so client confidentiality and compliance is always maintained.
With integrations with PMS and CMS systems, all conversations can be easily referenced against the relevant client matter.

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