Last Updated February 2024:
Category:
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All in One Practice Management
Overview
This small and dynamic team is based in Nottingham and was founded by a husband and wife team, after experiencing significant frustrations when involved in a residential property transaction.
It is a well designed and easy to use solution, which has a strong conveyancing focus, and has built up a small but enthusiastic user base across the UK and also Australia - where they have ambitious expansion plans.
What we like most about inTouch:
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Particularly strong Xero integration (like many vendors today inTouch leverage this market leading accounts solution)
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Agnostic approach to search providers leaves users free to select the provider of their choice.
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Fully cloud based to the extent of being one of the few Mac friendly suppliers.
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Pay as you go pricing based on completed matters.
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Price inclusive e-signature feature.
Want to know more?
Ask Hindsight Legal Consulting about inTouch or request an introduction.
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Business structure
Owner operated with 2 founding Directors and no financing.
Ease of use:
Useability is one of the key features of this solution, for both law firms and their clients, to the extent that new clients can "on-board" themselves without fee-earner intervention via a portal.
The inTouch team regularly engage with their user base as part of a continuous review and improvement process, so will suit firms looking to work closely and collaboratively with their supplier to influence the product feature development.
Architecture & roadmap:
The system is Microsoft Azure hosted via local (to customer) data centres and fully cloud based to deploy via any browser or platform (Mac or Windows).
Integrations:
API First design ethos allows for integration with any solution (API keys readily provided to customers). Existing integrations include Xero, Thirdfort, Amiquis, TM Group, Powered by Pie, Infotrack and Twillio (Text).
Implementation:
All implementations are managed in-house and new customers can expect a 4-6 weeks set up time from signature. Existing systems can be run down alongside this especially if moving across from other Xero based solutions.
Value for money:
Exceptional. Perhaps the only vendor in the space to be following a transactional model with customers only paying for what they use in the form an agreed transaction fee per completed matter (which can potentially be passed on to clients as disbursements).
Things to consider:
Obviously not a big corporate entity like many of their competitors and this is both a positive and a risk, albeit relatively low given the currently maturity of the solution. Certainly worth consideration especially for smaller firms with a strong conveyancing focus.
