Last updated September 2024:
Recommended for:
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All in One Practice Management
Overview
A long-standing, established supplier with a comprehensive, feature-rich solution.
One of the last UK-based privately owned legal software vendors, Osprey offers time-saving tools across case and client management, legal accounting, compliance, and reporting that helps make running an SME law firm easier.
Alongside its all-in-one software solution, Osprey also offers unlimited training, telephone first support, and help and guidance to maximise ROI with dedicated client success check-ins.
What we like most about Osprey:
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Transparent pricing and flexible options
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Highly rated support and training
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Fully browser based platform
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Templated, customisable workflows for each practice area
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Integrated client and office accounts
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Court bundle creation tools included
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Privately owned suppliers with in-house, UK-based support and training
Want to know more?
Ask Hindsight Legal Consulting about Osprey or request an introduction.
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Business structure: Privately owned, 30+ year old, UK business with customers nationwide.
Ease of use: Osprey have recently partnered with UX / UI experts to transform the look and feel of the platform to ensure it’s extensive features and capabilities are intuitive, easy to use, and quick to learn. Osprey is fully cloud and accessible on any browser so its easy to access, no matter your location.
Architecture & roadmap: 100% cloud and browser based and hosted in private UK-based data centres. Osprey will share their roadmap with customers and potential clients and have a clear development plan for the next 12 months influenced heavily by customer requests and suggestions.
Integrations: Integrates with popular software and business solutions including Microsoft Outlook and Word and legal specialist software such as InfoTrack and Lexis Smart Forms. Osprey have an open approach to integrations to ensure a connected and centralised operation.
Implementation: Osprey has an in-house implementation team that guide firms through the migration processes. The team offer data migration guidance and support, configure and set up the system based on the firms’ needs – gathered via shadow sessions to understand their processes. Osprey also offer role-based training programmes and high-priority support after go live.
When migrating to Osprey with access to multiple contacts including your project manager, client success manager, training specialist, and the support team
Value for money: A typical subscription model with three price plans that are transparent on their website and they all include unlimited and all-inclusive support and training, which other suppliers often don’t include. Osprey customers also receive credits they can earn through specific activities and redeem against additional professional services, like the creation of bespoke workflows.
Things to consider: The system has a integrated client and office accounts solution and so doesn’t integrate with any other accounting package. The minimum number of users is three.
